The finest designs, workmanship and quality products……
Guaranteed to ship in 21 Business Days or the freight is free!
Terms and Conditions
What products are included in the RJones 21-Day Promise?
The entire RJones Collection! All lounge seating, modulars, dining chairs, barstools, benches and ottomans – everything found on our website at www.rjones.com. This includes any of RJones standard product options, any of our 21 standard finishes and any cushion fill we offer. Items may be covered in any COM you choose.
What products are excluded from the RJones 21-Day Promise?
Only products with custom variations, dimensional changes or detail changes.
Quantities greater than 10 items on a purchase order.
What we need from you to set the “start date” for an RJones 21-Day Promise order.
Your purchase order marked “21-Day Promise”, finish selection, if applicable, and ship to address.
100% payment in full including freight and crating charges, if applicable. (Call us for a freight quote)
Your signed COM card with your application instructions.
All COM received, inspected and approved by RJONES. (COM requiring backing must be sent to RJones with backing already applied.)
What does 21 Business Days shipping mean?
Your order will ship in 21 business days after the “start date”.
“Business days” include only scheduled factory work days. Company holidays, weekends, and the two weeks per year our factory is closed (one each in December and July) will not count as “business days”.
RJONES reserves the right to ship part of an order to meet the RJONES 21-Day Promise and refund free freight only for the unshipped items.
If an order is shipped past the 21 business day deadline, the customer’s prepaid freight charges will be refunded no later than 3 weeks after the shipment. The customer is responsible for any applicable crating charges.
What we can’t control. (Circumstances that would void the 21-Day Promise)
COM that is unmarked or unidentifiable, problems or defects that arise with the COM, or unresolved questions regarding the COM card’s application instructions.
Change requests from the customer once the order has been scheduled.
Shortages or backorders of a few specialty components such as metal bases and turned legs.
RJONES reserves the right to discontinue this program as its sole discretion.